How to buy a carpet from WOCC

Although not necessarily a 'conventional' way of obtaining carpet, we try to make the process of buying from us as simple and enjoyable and as personal as possible. Many of our clients comment on how well we have achieved these aims.

The process is as follows:

1. Find a style of carpet and shade or however many you like and request samples by filling in and submitting the 'Contact Us' form.  These will be sent to you with our compliments.

2. If you are unsure about any aspect of the above, you can either send a query on the 'Contact Us' form or call us on 015396 28120 or 07979 640131 to discuss.  We shall always speak to you immediately or do our best to return your call within the day.  We are always most happy to discuss all aspects of our carpets and our bespoke service until you feel that you have all the necessary information.

3. Now we have the dialogue in progress, we hope that we have your trust in our ability to make the process work.  Having got your sample(s), you will either find that the style or shade is (sadly!) not what you want, fits your requirement perfectly or may well do so if you could see a bigger sample.

4. If you require alternative or larger samples, we shall happily send them to you, again with our compliments.

5. It is usual, by this stage, that we have discussed price and general requirement.  We usually ask if you have a carpet fitter that you know and trust.  If so, we recommend using them.  If that is not the case, we are happy to arrange a fitter in your area.  This may be one that we have used before.  If not, we do our utmost to use members of the National Institute of Carpet Fitters as a first step.  If there is no such member in your area, we will research an alternative.

6. Once we have established a fitter, we put them in contact with you so that mutually-convenient arrangements can be made for calling to measure, quoting for fitting and arranging to fit the final carpet.

7. Sometimes we both come to a conclusion for a carpet order to be placed after the first communication.  More often, we may have several communications by telephone, text or email, or a combination of them all, before an order is placed for one or more cuts of carpet. Based on the stock position at the time, we can usually give an idea of when the delivery can be made, either to the fitter's premises or to you at your home or business.

8. When we have cut and despatched the carpet, our carriers will always call you at least 24 hours before delivery to advise expected time of arrival.

9. Only if you are ordering a bespoke Colourwash carpet will we ask for a deposit of 25%.  In all other cases, we do not send invoices or expect to be paid until you have received the carpet, it has been fitted and you are happy with it.

10. PLEASE NOTE: As with all installations, there may be specific areas that are subject to heavy wear conditions, such as turning points at the top and bottom of stairs and their nosings.  WOCC recommends that, if you are concerned about this, you should purchase additional carpet now so that you have stock to replenish these areas, if required.

11. When your carpet is opened up ready for fitting, it is possible that the shade may appear 'duller/flatter/browner/greener' than the sample that you have.  This is likely to be caused by the yarn being deliberately over-dried after wet processing and heat being trapped within the carpet during backing.  This is not a fault and it is normal for the carpet to revert to its original shade when it has had time to breathe and re-condition.